Frontline Skills Ltd take the security and privacy of customer's information seriously, and we are committed to safeguarding your privacy online. Frontline Skills Limited is committed to building good, long term relationships with our customers, and a clear statement of how we use information you provide to us is a part of building that relationship.

This page describes how we collect, use and safeguard the information you provide us with when you use our online services. Personal data is the information you supply that identifies you, e.g. your name and address. Anonymous data is information that does not identify you personally, e.g. the average length of a visit to our sites.

Our primary reason for collecting personal data is so that we can understand your requirements and needs, and henceforth allow us to provide products that meet and satisfy those requirements. We also wish to be able to tailor your visit to our sites, providing you with new information that may be of interest to you, as and when we have it available.

Please take this opportunity to read our Privacy Policy, which will help you understand why we ask for information from you, and how we use it. This policy may change at a future time, so please check back from time to time.

We may gather information concerning what pages you visited as you browsed, what route you took, and how you were referred to our pages. This helps us is in determining the usage of the service, what pages are of most interest, and where we should look to improve upon or increase the amount of information given.

Personal details: When you register with FS, we collect personal details from you, including information such as your name and address. This helps us to build a customer profile, to know the company or companies you work for and what services might be most appropriate to show you. Your personal information may be obtained in any of the following ways:

• Online forms
• By email or telephone
• When dealing with an Frontline Skills representative
• Automatically by your internet browser
• On Customer agreements
• By post or fax

Cookies: Like many other online services, FS uses ‘cookies’ to store and sometimes track information about you. A cookie is a small amount of data sent from the server, which is stored on your PC’s hard drive. We may place a cookie on your computer so that we may build up a general profile of our visitors. The cookies helps us recognise return visits, popular pages and how visitors traverse our site.

The information we obtain in this manner does not make you personally identifiable. That is, we cannot match a particular person to an individual visit. We are only able to monitor general trends.

You can set your browser to refuse cookies or ask your browser to show you when a cookie is being set up. Some of our services are activated by the presence of a cookie and if you choose not to utilise this, a particular online feature may not work as intended, or at all.

Your personal information is used to determine the region of the country you live in; to create a customer record in our database; to update customer or company records; and to enable us to provide more specific information about products to you. The obtaining and use of this information is a continuous process: if you move location or company, we would like to be able to update our records.

We do not pass on personal information to third parties except where this information is required to be able to process a request from you, such as an order for a software licence or delivery, or where we are required by law to disclose that information. We do not sell information to third parties.

You have the legal right to object to your personal details being used for direct marketing purposes. We give you the choice to opt-out of further contact from us. You can do this by contacting us at any time.

We are committed to data security. We have implemented technical, managerial, and operational security, rules, procedures and measures, to ensure that your personal information is held within operating environments that are not available to the public. We take steps to guard against unauthorised access, improper use, alteration, destruction, and accidental loss of personal data. Please note, however, that we cannot absolutely guarantee the safety of any personal information you transmit to us online.

Please note that this policy only applies to the collection and use of data by Frontline Skills Limited and not to other companies, individuals, and organisations with whom we might interact. You should check with these sources as to their privacy policy, and always be cautious about providing personal information to third parties.

If you want to learn more about your rights regarding personal data you should contact the Data Protection Commissioner’s office information line on 01625 545745 or visit their web site at www.dataprotection.gov.uk